Refund Policy

100% Satisfaction Guarantee

At SatelliteOne, we stand behind the quality of our work. If you're not completely satisfied with our TV mounting, installation, equipment connections, system adjustments and device synchronization services, we'll make it right.

Refund Eligibility

Refunds are issued under the following circumstances:

• Service Not Performed: Full refund if we are unable to perform the scheduled service due to our error.
• Unsatisfactory Work: If the service does not meet the agreed-upon specifications, we will either re-perform the work or issue a partial/full refund at our discretion.
• Cancellation: If you cancel within 24 hours of booking, a full refund is available. Cancellations within 12 hours may incur a small processing fee.

How to Request a Refund

To request a refund, please contact our support team within 7 days of service completion. Provide your order details and a brief explanation of the issue. Our team will review your case and respond within 2 business days.

Questions About This Policy?

We're happy to clarify any questions you have about our refund policy.